Whether it’s a minor event or the beginning of a critical situation,
it generally starts with a call to the Emergency Operations Center
(EOC). The EOC, under the leadership of Capt. Joe Eckstein,
is home to the 911 Center, Emergency Management Section and the
Radiological Emergency Planning Section.
In 2007, the Emergency Operations Center, specifically the 911
Center, received national accreditation from the Commission on
Accreditation for Law Enforcement Agencies' Public Safety
Communications Accreditation Program. This achievement is
noteworthy because only four other centers in the State of Florida
and only 47 centers across the nation have earned this honor.
The EOC 911 Center handles all emergency calls for the
county. When you place an emergency call, it goes directly to
the EOC 911 Center in Lecanto. Dispatchers route these calls to
the appropriate service: law enforcement (Sheriff’s Office),
fire, and EMS. Using an enhanced 911 system, communications
officers are able to determine the address and phone number of the
caller. The Citrus County EOC is one of the few 911 centers
across the state that effectively and efficiently houses all services
together, ensuring that no time is lost in transferring calls.